Three-month community review
HighLevel complaints, issues, and outages: 49 user reports
Looking for complaints about HighLevel or GoHighLevel issues? We reviewed 40 complaints in HighLevel's official Facebook community, 9 public complaints from Reddit and Trustpilot, and 18 relevant incidents in HighLevel's own status history. Each evidence type is labeled separately.
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Researched by HighLevel vs Votel Editorial Team · Last verified September 17, 2026 · Methodology · We may earn a commission if you join Votel through our links. Details
What this review found
The complaints cluster around execution, not a lack of features
Members most often described tools that were present but unreliable, unclear, expensive to iterate, or unable to complete the expected workflow. AI complaints were especially visible: guessing, hallucination, quality regression, incomplete workflow access, and uncertainty about usage cost.
49
user complaints reviewed across community and public sources
18
official service incidents in the same three-month window
Direct answer
Is HighLevel a scam—or are users describing real product problems?
The evidence reviewed here does not justify calling HighLevel a scam. HighLevel is an established software platform. However, people often search for “HighLevel scam” or “GoHighLevel scam” when they are frustrated by billing, support, outages, unexpected behavior, or a product that did not meet expectations.
This page documents those HighLevel complaints and issues without converting user frustration into an unsupported allegation. The strongest evidence is HighLevel's own incident history; individual Facebook, Reddit, Trustpilot, and BBB reports provide context but remain user claims.
Complaint themes
What users complained about
5
reports in this review
9
reports in this review
9
reports in this review
6
reports in this review
4
reports in this review
1
reports in this review
6
reports in this review
How the evidence was handled
Strict date cutoff. Only posts from June 16 through September 16, 2026 were included. Older search results were discarded.
Privacy and sourcing. Private-group identities were removed. Public posts keep direct source links but not names or profile images.
Evidence types separated. User reports are allegations; official status incidents confirm service events. Neither is a customer-satisfaction survey.
Evidence ledger
40 anonymized complaint summaries
Each card contains a neutral paraphrase of one post and, where shown, a short exact excerpt. The wording intentionally avoids publishing the member's identity or reproducing a private-group screenshot.
- AI quality#01
Ask AI kept guessing instead of resolving the question
A member reported spending about ten minutes with HighLevel AI before it admitted it had been guessing, then continued doing so when asked to contact support.
“I just wasted 10 minutes on this garbage.”
Reported September 16, 2026
- Reliability#02
New mobile replies were not appearing
A member said the mobile app showed older conversations but failed to display new responses even after they checked the available filters.
Reported September 16, 2026
- Workflow gap#03
Client reports could not be sent as PDFs
A member described manually sending reports because clients did not want to log in and the reporting flow did not provide the PDF delivery they expected.
Reported September 16, 2026
- Workflow gap#04
Browser AI tools could not edit the automation builder
A member reported that third-party assistants such as Claude, Grok, and Astra could not work inside the HighLevel automation builder, apparently because it is embedded in an iframe.
Reported September 16, 2026
- Support and UX#05
Surveys appeared even after they were disabled
A member said NPS prompts continued to appear after being turned off and blocked normal mouse interaction until the prompt was submitted or skipped.
Reported September 16, 2026
- Reliability#06
Microsoft 365 campaigns displayed an unwanted sender label
A member reported that recipients saw mail sent 'on behalf of' a HighLevel dedicated domain rather than the presentation the client expected from its Microsoft 365 address.
Reported September 16, 2026
- AI Studio#07
Exported AI Studio forms raised portability questions
A member who needed to deliver an AI Studio website outside HighLevel was unsure whether its contact forms would continue to work after exporting and hosting the code elsewhere.
Reported September 16, 2026
- Reliability#08
Test automation emails landed in the Promotions inbox
A new HighLevel user testing email automations reported that messages were reaching clients' Promotions inboxes instead of the expected primary inbox.
“It's landing in the promotion inbox of my clients.”
Reported September 16, 2026
- Workflow gap#09
Services V2 had a shared-staff scheduling gap
A member working with multi-location service businesses reported that staff availability could not be managed the way shared employees across locations required.
Reported September 15, 2026
- Support and UX#10
Billing dashboards and support answers felt unreliable
A member described the account dashboards as confusing and said support frequently lacked answers or supplied information they believed was false.
“The many dashboards feel like a mess.”
Reported September 15, 2026
- Workflow gap#11
A manually added contact skipped every appointment wait gate
A member reported that a contact added to an appointment workflow skipped every time-gated wait and immediately received all scheduled email and SMS messages; support called the behavior intentional.
“The contact skipped every WAIT (gates by appointment time) action.”
Reported September 15, 2026
- Reliability#12
Service Calendar V2 disrupted client reporting
A member said client reports had been unavailable since accounts were moved from third-party service-menu software to Service Calendar V2.
“We haven't been able to do our Client reports.”
Reported September 14, 2026
- Workflow gap#13
The advertised MCP setup hit a Google OAuth error
A member trying the HighLevel MCP connection encountered an origin-mismatch authorization error that blocked Google sign-in.
Reported September 14, 2026
- Cost#14
A small AI Studio revision required multiple paid prompts
A member reported spending $2.75 on one large homepage revision plus two follow-up prompts after AI Studio moved out of its free period, raising questions about iterative edit cost.
“I ended up having to do a massive change on my homepage.”
Reported September 14, 2026
- Reliability#15
WhatsApp onboarding detected a payment method that was not there
A member said WhatsApp onboarding failed because HighLevel reported an existing payment method even though the business account had no card attached.
“We checked and there is no card linked to the WA business account.”
Reported September 14, 2026
- Support and UX#16
Dashboard upsells added to an already confusing experience
A member argued that sales flags and upsells made HighLevel look worse and should be off by default for both agency administrators and users.
Reported September 12, 2026
- Workflow gap#17
Event tools and gift cards were limited to English
A member outside the United States described English-only event-management and gift-card experiences as too limiting for subscription use cases.
Reported September 12, 2026
- Workflow gap#18
Contacts could not cleanly resubscribe after opting out
A member reported that HighLevel's unsubscribe behavior prevented contacts from opting into later campaigns or workflows, creating what they described as a major issue.
Reported September 11, 2026
- Voice AI#19
Voice AI calendar mirroring could still create double bookings
A member reported that reflecting availability in a HighLevel calendar did not block time in a client's external booking or dispatch system, leaving a double-booking risk.
“It can still lead to double bookings.”
Reported September 8, 2026
- Reliability#20
New LC Phone numbers attracted immediate spam calls
A member said newly purchased and unpublished LC Phone numbers began receiving relentless spam calls within hours.
Reported September 7, 2026
- AI quality#21
Conversational AI caused too many client issues
A member asked for reasonably priced alternatives after reporting that HighLevel's conversational AI had caused too many problems for clients.
“The GHL has caused too many issues for my clients.”
Reported September 6, 2026
- Reliability#22
Email remained unreliable after eleven months of troubleshooting
A longtime user said they had spent eleven months trying to make email work reliably despite support and outside experts and described the effort as exhausting.
Reported September 5, 2026
- Reliability#23
Calendar availability disappeared without a client change
A member said a client's calendar suddenly showed no availability and remained blocked after reconnecting the Google integration as advised.
“No availability is showing.”
Reported September 3, 2026
- Workflow gap#24
Invoices could not be addressed to a company record
A member reported going in circles because invoices could only be issued to a contact, while Ask AI proposed a manual workaround it also warned against.
Reported September 2, 2026
- AI Studio#25
AI Studio output quality reportedly deteriorated
A member said AI Studio had begun struggling with simple instructions, hallucinating, and acknowledging that it had guessed instead of reading the supplied sources.
“It guessed.”
Reported August 30, 2026
- Support and UX#26
A member questioned whether Claude could replace HighLevel
A highly engaged discussion began with the proposition that Claude would replace GoHighLevel, reflecting active skepticism about the platform's role as AI tools become more capable.
Reported August 28, 2026
- Reliability#27
Platform mistakes reportedly cost a user money
A longtime member said HighLevel had been a net positive overall but that platform mistakes had also created direct financial losses.
Reported August 11, 2026
- Workflow gap#28
HIPAA-safe Meta conversion tracking was unclear
A member asked how to implement Meta conversion tracking for a HIPAA-sensitive use case, exposing uncertainty around a high-stakes integration workflow.
Reported July 27, 2026
- Voice AI#29
IVR concurrency appeared unable to handle simultaneous calls
A member designing a multi-line routing flow said they had been told the IVR automation could not handle multiple calls at once before falling back to Voice AI.
“Can a IVR automation handle multiple calls at the same time? I'm being told it can't.”
Reported July 27, 2026
- Support and UX#30
Ask AI replaced the expected default dashboard
A member managing multiple agency and sub-accounts reported that Ask AI became the default landing page everywhere and asked how to restore the dashboard.
Reported July 23, 2026
- AI quality#31
AI pricing math required a separate logic layer
A member described LLM quote calculations as unreliable enough that pricing math had to be removed from the AI and handled by rigid backend logic before sending results to HighLevel.
“The fix isn't in the prompt, it's in the architecture.”
Reported July 19, 2026
- Voice AI#32
A Voice AI SMS failure remained unresolved for ten days
A member said a previously working Voice AI flow stopped sending its intake-form SMS and that a support ticket had made no progress despite multiple agents confirming the setup.
“I've had a ticket in for 10 days now that's getting no traction still.”
Reported July 14, 2026
- Voice AI#33
Voice AI usage costs were difficult to explain
A member said the per-minute total was unclear after accounting for text-to-speech, token, and phone charges, and reported that even staff could not provide a clear calculation.
“Even GHL own staff couldnt even explain it properly.”
Reported July 10, 2026
- AI Studio#34
AI Studio prerendering behavior was uncertain
A member building an SEO-sensitive project questioned whether prerendering actually worked as expected after choosing AI Studio to accelerate the build.
Reported July 9, 2026
- Voice AI#35
Backend changes reportedly broke a Voice AI build
After months of building and testing, a member said silent backend changes broke previously working settings and left them with no choice but to cancel AI Employee.
“I had no choice but to cancel the AI Employee.”
Reported July 8, 2026
- AI Studio#36
AI Studio and Blog were described as a failed combination
A member reported being unable to get a blog and its administration working properly or connect the intended domain despite repeated attempts.
Reported July 7, 2026
- Support and UX#37
A memberships setup remained stuck after troubleshooting
A member asked for help after repeatedly troubleshooting links and access for a memberships or courses setup without getting the expected result.
Reported July 7, 2026
- AI quality#38
Claude MCP could list workflows but not inspect them
A member described a major limitation: Claude could see workflow names but not the triggers and actions inside them, sharply reducing its usefulness for diagnosis or editing.
“It cannot see inside your workflows.”
Reported July 6, 2026
- Voice AI#39
Voice AI calls disconnected in the middle of conversations
A member reported that Voice AI agents in three sub-accounts were ending calls abruptly rather than reaching a natural conclusion.
“AI Voice agents are abruptly ending calls mid-conversation.”
Reported June 24, 2026
- AI quality#40
A user asked for the real MCP benefit without hype
A skeptical member asked what connecting HighLevel to Claude could actually accomplish and explicitly requested practical answers rather than promotional claims.
“No hype answers.”
Reported June 21, 2026
Public web evidence
9 recent complaints with direct source links
These public Reddit and Trustpilot reports add outside perspectives to the private-community sample. They are selected examples, not a representative measure of HighLevel customers. Trustpilot's overall HighLevel profile remained strongly positive when checked, so the negative reviews below should be read in that context.
9
public reports
- Reddit#01
Support quality was described as inconsistent
A Reddit poster described representatives who were unable to resolve the issue, went silent, or ended calls without a useful answer.
“My experience with GoHighLevel support has been extremely inconsistent.”
September 14, 2026View source - Reddit#02
AI Studio struggled with a larger website migration
A user said the tool lost context, produced a broken layout, and required additional paid prompts to repair the result.
“GHL isn't reliable when it comes to AI.”
September 7, 2026View source - Trustpilot#03
A reviewer reported glitches and slow support
A one-star review described software errors, inaccurate documentation, and a long wait for support while trying to make connected features work.
“Support takes forever.”
September 10, 2026View source - Trustpilot#04
A generic button allegedly triggered an unexpected charge
A reviewer said a Submit button resulted in a $277.43 charge and that the purchase disclosure was not prominent enough for the action being taken.
“The button itself doesn't say Pay or Upgrade.”
August 25, 2026View source - Trustpilot#05
Number verification blocked use for several weeks
A reviewer said an unresolved verification issue prevented them from using the service for four weeks; HighLevel later replied that it had stepped in and resolved the matter.
“Paying for a service for an entire month without being able to use it is extremely frustrating.”
August 21, 2026View source - Reddit#06
An AI-built site created backend concerns
A Reddit user said the website looked good but the implementation behind it became difficult when assessing whether to use the build for a client.
“Site looks nice but all of the backend becomes a problem.”
July 21, 2026View source - Reddit#07
AI Studio domain connection remained stuck
A user reported that the domain connection was still broken after DNS cleanup and that HighLevel appeared to report a connection that did not exist.
“There is nothing connected to Sites/Funnels inside of Gohighlevel, its completely hallucinating.”
July 19, 2026View source - Reddit#08
Conversation AI resumed after a human took over
A user said the bot returned to an SMS conversation immediately after a lead replied, despite attempts to pause automation during human handling.
“As soon as the lead text, the bot starts back up.”
July 3, 2026View source - Reddit#09
Support was described as hit-or-miss
In a discussion about support quality, commenters reported variable results at the first two support tiers and tickets that could remain open for days or weeks; other commenters reported positive experiences.
“It's hit or miss at times.”
June 21, 2026View source
Official status history
18 relevant HighLevel incidents in the same window
These are not complaints. They are service events documented by HighLevel itself, and they provide stronger confirmation that AI, CRM, workflow, payment, mobile, and page-loading disruptions occurred. Individual impact may have varied by account.
- 01
September 11, 2026
Gemini live-preview disruption
HighLevel reported disruption affecting the Gemini 3.1 Flash Live Preview speech-to-speech model.
Open official incident record - 02
September 10, 2026
Contacts and Smart Lists sync delays
Contact updates and Smart Lists synchronization were delayed.
Open official incident record - 03
September 2, 2026
Appointment data visibility issue
Users experienced problems viewing appointment data.
Open official incident record - 04
September 1, 2026
Core CRM performance degradation
Calendars, opportunities, contacts, and conversations experienced slowness or degraded performance.
Open official incident record - 05
August 25, 2026
WhatsApp AI Template Generator unavailable
The AI-assisted WhatsApp template generator was unavailable during a multi-day incident.
Open official incident record - 06
August 20, 2026
Social Planner and Funnel Builder blank pages
The two product areas were reported to load as blank for some users.
Open official incident record - 07
August 19, 2026
Marketplace API and OAuth degradation
OAuth failures and skipped workflow triggers or actions affected Marketplace integrations.
Open official incident record - 08
August 17, 2026
Snapshot loading delays
Snapshot loading and related account setup activity were delayed.
Open official incident record - 09
August 16, 2026
Opportunity creation and stage movement issue
Opportunities were not generated or leads did not move between stages as expected.
Open official incident record - 10
August 7, 2026
GHL MCP intermittent failures
The MCP service experienced intermittent availability and operation failures.
Open official incident record - 11
August 6, 2026
Opportunities tab unavailable
The Opportunities area appeared blank or could not be opened for some users.
Open official incident record - 12
August 5, 2026
Subscription payment failures
Some subscription payments failed to process.
Open official incident record - 13
July 23, 2026
Voice AI call-processing disruption
HighLevel reported an incident affecting Voice AI call processing.
Open official incident record - 14
July 15, 2026
AI agents did not respond to prompts
AI agents failed to return responses for some prompts.
Open official incident record - 15
July 13, 2026
Form service disruption
HighLevel documented an incident affecting form services.
Open official incident record - 16
July 10, 2026
Content publishing delays
Publishing was delayed while cached content could remain visible.
Open official incident record - 17
June 23, 2026
Mobile app call-receiving issue
Some users could not receive calls through the mobile app.
Open official incident record - 18
June 17, 2026
Intermittent 520 errors
Page loads intermittently failed with 520 errors.
Open official incident record
BBB context
The BBB record is useful context, but it does not add a qualifying recent case
BBB displayed 28 complaints closed in the previous three years and 13 closed in the previous 12 months when we checked. The current listing we reviewed did not show a newly filed complaint dated on or after June 16, 2026, so we did not stretch the cutoff by adding older BBB cases to this page's complaint total. Older visible records included billing, cancellation, domain-access, and account concerns, with several marked resolved.
Review the BBB complaint profileThe fair conclusion
This is a risk signal, not a customer-satisfaction score
These 49 recent complaints do not prove that HighLevel is failing every customer. Combined with 18 official incident records, they do show which failure modes deserve testing before an agency commits client operations: AI accuracy, change stability, cost predictability, email reliability, mobile parity, service scheduling, and recovery when a workflow breaks.
A practical next step
Tired of HighLevel issues? Test Votel with your real workflow
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Questions answered
HighLevel complaints FAQ
What are the most common HighLevel complaints?
In this three-month review, the recurring themes were AI output quality, AI Studio and Voice AI limitations, reliability problems, unclear usage costs, workflow gaps, and support or interface friction.
Is HighLevel a scam?
The evidence reviewed here does not justify calling HighLevel a scam. HighLevel is an established software platform. Some users nevertheless use scam-related search terms when they are frustrated by charges, support experiences, outages, or a product that did not meet expectations. This page documents those complaints without turning that frustration into an unsupported allegation.
Why are people frustrated with GoHighLevel?
The reports reviewed here most often describe unreliable or incomplete features, AI outputs that require correction, unclear usage costs, workflow limitations, service incidents, and difficulty getting a problem resolved quickly.
What can I try instead of HighLevel?
Votel is an AI-powered CRM and agency platform that can be tested free without a credit card. Buyers should compare both platforms using a real workflow, confirm the features they need, and plan any migration before moving client operations.
Are these HighLevel complaints independently verified?
No. They are reports made by members of HighLevel's official Facebook community. We verified that the posts appeared in the group during the stated period, but we did not independently reproduce every reported bug or outcome.
What dates does this review cover?
The review covers posts published from June 16 through September 16, 2026. Older complaints were excluded even when they appeared in Facebook search results.
Why are names, photos, and screenshots removed?
The source is a private Facebook group. We removed member identities and replaced screenshots with neutral summaries and short exact excerpts so readers can evaluate the pattern without turning individual users into public targets.
Does this page prove that every HighLevel user has these problems?
No. A complaint collection shows the kinds of problems reported by some users; it does not measure total customer satisfaction, defect rates, or churn. Positive experiences and resolved issues may not appear in this sample.
What do Reddit and Trustpilot complaints add?
They provide 9 public examples outside HighLevel's Facebook group, with direct source links. They remain individual reports rather than a representative sample; Trustpilot's overall HighLevel profile was strongly positive when checked.
Does HighLevel's status page confirm outages?
Yes. HighLevel's public status history documented 18 relevant AI, CRM, workflow, payment, mobile, and page-loading incidents during the same three-month period. An incident record confirms a service problem occurred, but not that every account was affected equally.
What does the BBB record show?
At the time of review, BBB displayed 28 complaints closed in the previous three years and 13 in the previous 12 months. No newly filed complaint dated on or after June 16 was visible in the current listing we reviewed, so older BBB complaints were not added to the three-month evidence count.
Sources and access notes
The source reviewed was the HighLevel – Official Community on Facebook. The group is private, so original posts may only be visible to approved members. No member names, profile images, or direct post links are reproduced here.
Public examples link to the original Reddit community or Trustpilot profile. Service events link to HighLevel's official status history. We preserved short exact excerpts where useful and summarized the surrounding claims.
For a broader decision, compare this evidence with HighLevel's documentation, then review the GoHighLevel alternatives guide and the Voice AI comparison.