Activity and audit logs

HighLevel vs Votel audit logs: which makes account activity easier to investigate?

Audit history matters when a contact disappears, an automation changes a record, a teammate updates settings, or an agency needs evidence for a client. The useful comparison is not whether both products record events. It is how quickly an operator can find the relevant event, understand what happened, and take the next action.

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Researched by HighLevel vs Votel Editorial Team · Last verified September 12, 2026 · Methodology · We may earn a commission if you join Votel through our links. Details

01Side by side

Same job, both platforms

Screenshots from our own live accounts on both platforms, HighLevel on the left, Votel on the right.

GoHighLevel Audit Logs page showing search, user, module, action, date, export, and refresh controls — The audit workspace
HighLevel opens Audit Logs inside Settings. Votel opens Audit Log inside the top-level Activity hub, where the same workspace also exposes calls, messages, web sessions, meetings, assistant activity, balance activity, form submissions, bulk actions, runs, upcoming runs, and spam.

Votel Activity Audit Log showing log-type tabs, table and timeline views, search, filtering, columns, export, date, and grouping controls — The audit workspace
HighLevel opens Audit Logs inside Settings. Votel opens Audit Log inside the top-level Activity hub, where the same workspace also exposes calls, messages, web sessions, meetings, assistant activity, balance activity, form submissions, bulk actions, runs, upcoming runs, and spam.

GoHighLevel Audit Logs controls without an exposed IP address field — IP address as audit evidence
HighLevel's visible audit controls and official documentation reviewed do not expose an IP field. Votel's configurable column picker explicitly includes IP Address. The Votel screenshot is filtered to that field and cropped to remove all account and event data.

Votel Customize Columns dialog filtered to the optional IP Address audit field — IP address as audit evidence
HighLevel's visible audit controls and official documentation reviewed do not expose an IP field. Votel's configurable column picker explicitly includes IP Address. The Votel screenshot is filtered to that field and cropped to remove all account and event data.

02Inside each Votel event

The audit record goes much deeper than the default table

Votel shows six columns by default, but its column picker exposes 19 auditable fields. Teams can add identifiers, actor and subject context, technical request evidence, and raw metadata without leaving the audit workspace.

IP address is the standout field

IP Address can help distinguish an expected staff action from unfamiliar access, connect multiple sensitive changes to the same origin, and give an incident review stronger evidence than a user name alone. Votel exposes it as an optional audit column. The HighLevel audit interface and official audit-log documentation reviewed for this comparison did not expose an equivalent IP field. Availability can still depend on the event and how it was generated.

IP Address
Security investigation
Origin correlation

Event identity

Activity names the event in plain language. Activity ID provides a distinct event identifier, while Scope and Activity Type classify where the event belongs and what kind of change occurred.

Activity
Activity ID
Scope
Activity Type

Account context

Tenant ID, Tenant, and Tenant Owner ID tie the event to the affected account. This is especially useful when an agency is investigating activity across sub-accounts.

Tenant ID
Tenant
Tenant Owner ID

Who performed it

Performed By identifies the actor and Actor Type distinguishes a person from an automated or system context. Observed entries also preserved login-as context when support access was involved.

Performed By
Actor Type
Human, automated, or login-as context

What was affected

Contact and Subject connect the event to the affected record. Details adds a readable explanation that can include the action, changed field names, lifecycle state, role, expiry, amount, or other object-specific context.

Contact
Subject
Details

When it happened

Occurred At records the event time, while Created At records when the audit entry was written. Separate time-only fields can be added for either timestamp, which helps identify processing delay.

Occurred At
Occurred At Time
Created At
Created At Time

Where the request came from

Channel labels the source category. IP Address and User Agent preserve technical origin evidence when the event captured those values.

Channel
IP Address
User Agent

Underlying event data

Metadata exposes the structured payload retained with the audit entry. View Details is available on observed rows, and deleted-contact events can also show an Undo action.

Metadata
View Details
Context-specific Undo

03Granular events observed

What Votel was actually auditing in the live account

This is an anonymized point-in-time sample from the account reviewed on September 12, 2026. It demonstrates the breadth and detail we observed, but it is not a promise that every account, plan, or future release will expose an identical event list.

Identity and access

The trail recorded team invitations, API key creation, and agency users entering a sub-account through login-as access. API key entries included the assigned role and expiry context.

Team Member Invited
API Key Created
Login As Sub-Tenant

Contacts and CRM data

Contact lifecycle events included creation, deletion, restoration, and merging. Merge entries identified the fields affected, while separate events captured saved contact-view and deduplication-setting changes.

Contact Created
Contact Deleted
Contact Restored
Contact Merged
Contact View Updated
Deduplication Settings Updated

Accounts and subscriptions

Agency-level activity included sub-account creation and soft deletion, as well as subscription creation with plan and administrator context in the readable details.

Sub Account Created
Sub-Account Deleted
Subscription Created

Billing and usage controls

Financial operations were separated into distinct events for adding funds, wallet adjustments, and credit-limit changes. Observed summaries included amount or policy context where applicable.

Add Funds
Wallet Adjusted
Credit Limit Updated

AI agents and configuration

Agent creation and updates were auditable. Update summaries named the configuration areas changed, such as prompts, flows, integrations, widgets, voice settings, or transcription settings, without requiring a manual before-and-after comparison.

Agent Created
Agent Updated
Settings Updated

Communications and operations

Observed events included sent email activity and power-dialer sessions starting or being cancelled. The broader Activity hub also separates calls, messages, meetings, form submissions, runs, balance activity, and other operational logs into dedicated tabs.

Email Sent
Power Dialer Session Started
Power Dialer Session Cancelled

04How investigators narrow it down

The audit trail is designed to be worked, not just stored

The value of granular data depends on whether an operator can isolate the right event. These controls were reproduced directly in Votel's live Audit Log interface.

Search and compound filters

Use free-text search or build multiple conditions with AND and OR logic. The filter builder exposes Scope, Activity Type, Channel, and Actor Type as structured filter fields.

Configurable evidence columns

Choose from 19 available fields, reorder selected columns, or reset the table to its defaults. This lets an operator move from a readable overview to a technical audit export without changing tools.

Time, grouping, and views

Change the date range, switch between table and chronological timeline views, or group results using presets for date, humans, activity, and channel.

Export and action

Export the current Activity view, refresh for new events, open the full details for a row, and use an event-specific action when the interface provides one.

05Change history

The audit trail compared row by row

Interface findings were reproduced in live agency accounts on September 12, 2026. HighLevel retention and export limits come from its official documentation.

The audit trail compared row by row
Claim	GoHighLevel	Votel
Where the audit trail lives Votel wins	Agency or sub-account Settings > Audit Logs	Activity > Audit Log from the main navigation
Ways to view events Votel wins	Table plus a right-side details drawer	Table or chronological timeline, plus event details
Finding a specific change Votel wins HighLevel's dedicated document-ID search is useful when support or an API response provides the exact record ID.	Search by document ID; filter by user, module, action, and date range	Search and filters, configurable columns, date range, and grouping by date, human, activity, or channel
CSV export Tie We confirmed both export controls. HighLevel publishes clearer limits and availability details.	Filtered export, up to 500,000 records; completed files remain available for 30 days	Export is available from the current Activity view
Published in-app retention HighLevel wins This row rewards documented retention transparency, not proof that HighLevel retains data longer.	60 days	No public retention period confirmed for this review
How change details read Votel wins	Actor, module, action, date, and document name, with some modified details presented as structured JSON	Actor, activity, channel, time, and a plain-language description of the change
Technical request origin Votel wins This can materially improve incident response by correlating a sensitive action with its technical origin.	No IP address or user-agent field was exposed in the audit interface or official audit-log documentation reviewed	IP Address and User Agent are available as optional audit columns, subject to the data captured for the event
Recovery from a deletion entry Tie Recovery coverage differs by object, so neither interface should be treated as a universal backup system.	Restore actions are available for supported objects such as deleted opportunities	Deleted-contact entries can expose an Undo action directly in the audit table

06Operational visibility

Audit history is only one kind of log

This section evaluates navigation and consolidation, not whether either platform records every possible event.

Audit history is only one kind of log
Claim	GoHighLevel	Votel
Log types in one workspace Votel wins	Audit Logs focuses on account changes; call, AI, workflow, and reporting logs live in their related product areas	12 Activity tabs: Calls, Messages, Web Sessions, Meetings, Assistant, Balance Activity, Audit Log, Form Submissions, Bulk Actions, Runs, Upcoming Runs, and Spam
Call and AI investigation Votel wins HighLevel's dedicated Voice AI log is detailed. Votel wins this row for keeping operational log categories together.	Voice AI call logs live inside the AI Agents area with recording, transcript, summary, and action details	Calls and Assistant have dedicated tabs inside Activity
Grouping and saved investigation angles Votel wins	Filter the audit table by user, module, action, and time	Group current results and use category-specific presets, including humans, activity, channel, agents, contacts, or date

Where HighLevel holds up

HighLevel's redesigned Audit Logs are not a weak compliance feature. They cover agency and sub-account contexts, document who changed what and when, support keyboard navigation through a detail drawer, export up to 500,000 filtered records, and publish a clear 60-day retention window. Teams that already know the affected module or document ID can investigate efficiently.

Our take

Votel wins for day-to-day operational and security investigation because Activity is a broader, top-level observability workspace instead of a change table separated from the product-specific logs. Its optional IP Address and User Agent columns are a meaningful advantage when a team needs to establish where a sensitive action originated. HighLevel remains stronger on published retention and export documentation. For regulated or high-risk work, either platform's in-app log should be exported on a defined schedule and tested against the exact objects the agency needs to recover.

Questions

What agencies ask about this

Where are audit logs in GoHighLevel?

At agency level, open Settings and select Audit Logs. HighLevel also provides sub-account Audit Logs, and each view is scoped to its own agency or location context.

How long does HighLevel keep audit logs?

HighLevel's official documentation states that in-app Audit Logs are retained for 60 days. Teams that require longer history should export records on a recurring schedule.

Can HighLevel audit logs be exported?

Yes. Authorized users can export filtered audit history to CSV. HighLevel documents a limit of 500,000 records per export and says completed files remain available for 30 days.

What activity logs does Votel put in one place?

The live account reviewed on September 12, 2026 showed 12 Activity tabs: Calls, Messages, Web Sessions, Meetings, Assistant, Balance Activity, Audit Log, Form Submissions, Bulk Actions, Runs, Upcoming Runs, and Spam.

Can a deleted contact be restored from Votel's audit log?

In the account tested, a deleted-contact event displayed an Undo action directly in the Audit Log table. Recovery should still be tested for the specific record type and should not replace a separate backup or export policy.

Does Votel show the IP address behind an audited action?

Votel's audit column picker exposes IP Address and User Agent as optional fields. Those fields can help investigate unfamiliar or sensitive actions, although the value available for a specific row depends on what the event captured. We did not find an equivalent IP field in the HighLevel audit interface or official audit-log documentation reviewed for this comparison.

Sources for this page

Side-by-side deep dives